Overview
This Shipping & Delivery Policy outlines how orders placed on the ChocoBerri website are processed, shipped, and delivered.
Order Processing
All orders are processed after successful payment confirmation. Orders are prepared with care to ensure product quality and freshness before dispatch.
Delivery Locations
ChocoBerri currently delivers within the UAE. International and regional delivery options may be introduced in the future and will be updated on the website accordingly.
Delivery Charges
Delivery charges are calculated at checkout and displayed clearly before payment confirmation. Promotional offers such as free delivery may apply based on order value or ongoing campaigns.
Delivery Timeframes
Estimated delivery timelines are provided at checkout. While we aim to deliver orders within the specified timeframe, actual delivery times may vary due to external factors such as courier operations, traffic conditions, or public holidays.
Perishable Products
Chocolate and food items are sensitive to temperature and handling. Customers are advised to ensure availability at the delivery address to receive the order promptly.
Missed or Delayed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, re-delivery may incur additional charges.
Order Tracking
Once dispatched, customers may receive updates regarding the delivery status through email or WhatsApp notifications where applicable.
Product Condition Upon Delivery
Customers are encouraged to inspect their order upon delivery. Any issues related to damage or incorrect items should be reported within 24 hours of receipt.
Customs & Duties
For international deliveries, customers will be responsible for any customs duties, taxes, or additional charges imposed by local authorities.
Policy Updates
ChocoBerri reserves the right to update this Shipping & Delivery Policy at any time. Any changes will be published on this page and will take effect immediately.
Contact Information
For shipping or delivery-related questions, please contact us through the Contact Us page or the communication channels listed on the website.
