Overview
This Returns & Refunds Policy explains the conditions under which returns, cancellations, and refunds are handled for purchases made through the ChocoBerri website.
Eligibility for Returns
Due to the perishable nature of chocolate and food products, returns are generally not accepted once an order has been delivered, except in cases where the product is damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery. Clear photographs of the product and packaging may be required to assess the issue.
Refund Process
Once a return or refund request is approved, refunds will be processed to the original method of payment used during checkout. Refund timelines may vary depending on the payment provider or bank.
Non-Refundable Items
Products that have been opened, consumed, tampered with, or improperly stored after delivery are not eligible for refunds. Promotional or discounted items may also be non-refundable unless otherwise stated.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or dispatched. Once an order enters the preparation or shipping stage, cancellation may no longer be possible.
Processing Time
Approved refunds are typically processed within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Dispute Resolution
If there is a dispute regarding a return or refund, ChocoBerri reserves the right to make the final decision in accordance with our policies and applicable laws.
Policy Updates
ChocoBerri may update this Returns & Refunds Policy at any time. Any changes will be reflected on this page and will take effect immediately.
Contact Information
For return or refund-related queries, please contact us via the Contact Us page or the communication channels provided on the website.
